Refund policy
Everything we sell is printed to order especially for you. Because each item is custom-made once you order, we do not accept returns or exchanges for change of mind, the wrong size choice, or buyer's remorse. Please choose carefully and check our size guide (everythingonenation.com/size-guide) before ordering.
WHEN WE REPLACE OR REFUND
We stand behind our gear. We'll replace your item or give you a full refund, at no cost to you, if your order arrives:
- faulty, defective, or damaged in transit;
- misprinted (wrong design, badly off-centre, or poor print quality); or
- not the item, size, or colour you ordered.
HOW TO CLAIM
Email support@everythingonenation.com within 30 days of delivery with your order number and clear photos of the issue. We'll arrange a reprint or refund within 5 business days of approving your claim. Refunds go back to your original payment method.
CANCELLATIONS & CHANGES
Need to change or cancel? Contact us within 12 hours of ordering and we'll try to catch it before production starts. Once production has begun we can't change or cancel the order.
WRONG ADDRESS
Please double-check your shipping address at checkout. Orders returned to us because of an incorrect or incomplete address can be reshipped at the buyer's cost.
Nothing in this policy limits your rights under the Australian Consumer Law or the New Zealand Consumer Guarantees Act, which cannot be excluded.
Questions? support@everythingonenation.com
▼ Shipping policy
Our products are made to order and printed on demand by our global print partners, then shipped straight to you.
PRODUCTION TIME
Allow 2-7 business days for your item to be printed and quality-checked before it ships. This is on top of the delivery estimates below.
DELIVERY ESTIMATES (after production)
- Australia: approx. 5-10 business days.
- New Zealand: approx. 6-12 business days.
- Rest of world: approx. 10-20 business days.
Most orders arrive within roughly 1-3 weeks end to end. These are estimates, not guarantees - postal and customs delays are outside our control.
SHIPPING COST
Shipping is calculated at checkout based on your address and what's in your cart. The price shown at checkout is what you pay.
TRACKING
You'll get an order confirmation by email, then a tracking link once your order ships.
CUSTOMS & DUTIES
International orders may attract import duties or taxes set by your country. These are the customer's responsibility.
LOST, DELAYED, OR WRONG ADDRESS
If tracking hasn't moved for 10+ business days, email support@everythingonenation.com and we'll chase it. Orders returned due to an incorrect address can be reshipped at the buyer's cost, so please make sure your address is right at checkout.